PRIVACY & DATA PROTECTION

Your Privacy is Our Priority

SimpleCleanz is committed to protecting your personal information and maintaining transparency about how we collect, use, and safeguard your data.

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Secure & Encrypted

Bank-level security for all your data

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Purpose-Driven

We only collect what we need for service

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Your Control

Manage, update, or delete your data anytime

Last Updated: December 30, 2024

INFORMATION WE COLLECT

What Information Do We Collect?

We collect only the information necessary to provide you with exceptional cleaning services and improve your experience with SimpleCleanz.

Personal Information

  • Contact Details: Name, email address, phone number, and mailing address
  • Service Preferences: Home size, cleaning frequency, special requests
  • Payment Information: Billing address and payment method details (securely processed)

Technical Information

  • Website Usage: Pages visited, time spent, and interaction patterns
  • Device Information: Browser type, operating system, and device identifiers
  • Cookies & Analytics: Performance data to improve our website experience

How We Collect This Information

Direct Input

When you fill out forms, create accounts, or contact us directly

Automatic Collection

Through cookies and tracking technologies during website visits

Third Parties

From partners and service providers with your consent

HOW WE USE YOUR DATA

How SimpleCleanz Uses Your Information

We use your information exclusively to provide exceptional cleaning services and enhance your experience with SimpleCleanz.

Service Delivery

  • Schedule and coordinate cleaning appointments
  • Customize services based on your preferences
  • Process payments and manage billing
  • Provide customer support and address inquiries

Communication

  • Send service confirmations and reminders
  • Notify you of schedule changes or updates
  • Share special offers and promotions (with consent)
  • Request feedback to improve our services

Legal and Security Purposes

We also use your information to ensure compliance with legal requirements and maintain the security of our services.

Comply with legal obligations and regulations
Protect against fraud and unauthorized access
Analyze usage patterns to improve website performance
Resolve disputes and enforce our terms of service

Data Retention Policy

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Active accounts: Duration of service + 3 years • Inactive accounts: 7 years

DATA PROTECTION & YOUR RIGHTS

How We Protect Your Data & Your Rights

Your data security is our top priority. We implement industry-leading protection measures and respect your privacy rights.

How We Protect Your Information

Encryption

All data transmitted to and from our servers is encrypted using industry-standard SSL/TLS protocols

Secure Storage

Your data is stored on secure servers with multiple layers of protection and regular security audits

Access Control

Only authorized personnel have access to your information on a need-to-know basis

Your Privacy Rights

Access & Transparency

  • Request a copy of all personal data we hold about you
  • Know how your data is being used and processed
  • Understand who has access to your information

Control & Management

  • Update or correct any inaccurate information
  • Opt-out of marketing communications
  • Request deletion of your personal data

Data Sharing & Third Parties

We do not sell, trade, or rent your personal information. We only share data in these limited circumstances:

Service Providers

Trusted partners who help us deliver our services (payment processors, scheduling tools) under strict confidentiality agreements

Legal Requirements

When required by law, court order, or to protect our rights and the safety of our customers and employees

Cookies & Website Analytics

We use cookies and similar technologies to improve your website experience and understand how our site is used.

Essential Cookies

Required for basic website functionality and security

Analytics Cookies

Help us understand visitor behavior and improve our website

Marketing Cookies

Used to show relevant ads and measure campaign effectiveness

CONTACT & SUPPORT

Questions About Your Privacy?

We're here to help! Contact our privacy team with any questions about how we handle your personal information.

Get Privacy Support
We'd Love to Help You
Privacy Officer
Dedicated privacy support team
Email Privacy Team
privacy@simplecleanz.co
Call Us
(229) 609-6928

Quick Support Links

General Contact & Support Frequently Asked Questions Terms & Agreement Schedule Free Consultation

Send Us a Message

Response Time: We typically respond to privacy inquiries within 24-48 hours during business days.